1. Introduction

At Auros, we take pride in the quality of our baby products. However, we understand that sometimes things may not go as planned. Our refund policy is designed to provide a fair process for handling returns and refunds.

2. Refund Eligibility

If you receive a damaged or spoiled item, you are eligible for a refund under the following conditions:

• The item must be reported to us within 7 days of receipt.
• The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

3. Process for Refund

To start a refund, you can contact us at [contact information]. If your refund is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a refund will not be accepted.

4. Inspections

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

5. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Contact Us

For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us by [+601120942877].